How to Build a Product Training Programme That Travel Agents Actually Complete
The average completion rate for tour operator product training is 18-25%. Three out of four agents who start your traini...
The average completion rate for tour operator product training is 18-25%. Three out of four agents who start your traini...
Product knowledge decays. An agent who completed a Caribbean specialist module last month has already forgotten 60-80% o...
Familiarisation trips have been the gold standard of destination education for decades. An agent who has walked the beac...
Hotels have used Learning Management Systems (LMS) for staff training for over a decade. The promise: consistent trainin...
Car rental companies operate in a sector where every customer interaction is an opportunity to build loyalty and generat...
Tour guides are the human face of travel experiences. A brilliant guide transforms a good trip into an unforgettable one...
Attractions face a unique training challenge: they need to educate thousands of external trade partners — travel agents,...
Cruise lines face a training challenge of extraordinary scale and complexity. Your product is one of the most multi-face...
Airlines operate in one of the most operationally complex and commercially competitive environments in global travel. Ev...
Cruise lines face a unique training challenge: they need thousands of travel agents across multiple markets to understan...
Travel businesses consistently underestimate their training costs because they only count the obvious expenses — course...
This debate has been running since the first travel eLearning module went online in the early 2000s. Proponents of in-pe...