How to Build a Travel Agent Training Programme from Scratch
You've just been handed the brief: build a travel agent training programme. Maybe you're a newly appointed L&D manager a...
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How to Sell Drinks Packages, Wi-Fi Bundles and Onboard Add-Ons
Cruise ancillary revenue — drinks packages, Wi-Fi, speciality dining, spa credits, and excursion bundles — represents th...
Attraction Ticketing for Travel Agents: A Complete Product Knowledge Guide
Selling attraction tickets seems straightforward — until you encounter the complexity of ticket types, pricing tiers, dy...
12 Airline Ancillary Revenue Opportunities That Agents Consistently Miss
Every airline booking is a platform for additional revenue — but most agents process the flight and move on, leaving sig...
10 Reasons Travel Agents Stop Selling Your Tours (and How to Win Them Back)
Most tour operators have the same problem: 60-80% of registered agent accounts generate zero bookings. These aren't agen...
The Buyer's Journey in Travel: How to Enable Agents at Every Stage
Travel buying isn't a single decision — it's a journey. From the first spark of wanderlust to the moment a customer conf...
15 Essential Skills Every Travel Agent Needs to Master in 2026
The skills that made a great travel agent in 2015 are no longer sufficient. Back then, knowing how to navigate a GDS and...
How to Launch a New Tour or Itinerary and Enable Your Agent Network at the Same Time
Most tour operators launch new products and train agents as separate activities. Product development creates the itinera...
Travel Agent Training Glossary: 50 Terms Every Training Manager Should Know
The world of training and development has its own vocabulary — and the intersection of training with travel industry ter...