Telephone Sales Skills for Travel Agents: From First Ring to Booking Confirmation
Despite the rise of online booking, email, and live chat, the telephone remains the single most effective sales channel...
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Sales Performance
Best practices for improving travel sales performance
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10 Ways Interactive Content Outperforms Slide-Based Training in Travel
Slide-based training — the "click next to continue" model — dominated eLearning for 15 years. It was an improvement over...
Airline Loyalty Programme Sales: How to Train Agents on Frequent Flyer Upgrades
Airline loyalty programmes influence over £300 billion in annual travel spending globally, according to IATA. Yet most t...
Consultative Selling in Travel: How to Move from Order-Taker to Trusted Advisor
The internet has fundamentally changed what travel customers need from agents. Customers no longer need someone to look...
F&B Staff Training for Hotels: How to Boost Restaurant Revenue Through Knowledge
Hotel restaurants, bars, and room service represent the highest-margin revenue stream in most properties. The food costs...
10 Metrics Every Hotel GM Should Track to Measure Training Effectiveness
Most hotel GMs know they should invest in training. Fewer know whether their training investment is working. Without met...
The Travel Sales Conversion Benchmark Report: Close Rates and Revenue Data
What constitutes a "good" conversion rate in travel? The answer varies dramatically by channel, product type, customer s...
How to Sell Croatia: A Travel Agent's Destination Selling Guide
Croatia has moved from hidden gem to one of Europe's most desirable destinations in barely a decade. The Dalmatian Coast...
The L&D Manager's Guide to Measuring eLearning ROI in Travel
Training budgets are under constant scrutiny. When leadership asks "what are we getting for our training spend?", answer...
10 Sales Roleplay Scenarios Every Travel Agent Should Practice
The difference between a good travel agent and a great one rarely comes down to product knowledge alone. It comes down t...
8 Signs Your Travel Sales Team Is Being Let Down by Poor Enablement
Poor sales enablement doesn't announce itself with a single dramatic failure. It manifests as a collection of persistent...
How to Sell Singapore: A Travel Agent's Destination Selling Guide
Singapore punches far above its size as a travel destination. This city-state may be smaller than London, but it deliver...